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Our door’s always open.

If you have questions, you’ve come to the right place. Learn how to use the Frontdoor app, choose a membership plan, start a video chat and more.

The handiest tool in your toolbox.

Think of Frontdoor as a back pocket tool that helps you handle home repairs as they happen. Never let a leaky dishwasher or improperly installed light fixture ruin your day. You can also talk to an Expert to get a second opinion on an estimate. Start with a video chat, then get going with a membership plan. Everything happens on the Frontdoor app, and it’s all just a download away.

Getting started is easy.

1. Download the app

Download the free Frontdoor app from the Apple App Store or Google Play. It all starts with a simple tap.

Download for free

2. Start your free video chat

Video chat in real time with a plumbing, electrical, HVAC, appliance repair or handyman Expert to help diagnose your issue and determine next steps.

3. Choose a membership plan

Access Frontdoor with a free, Frontdoor membership. Or explore Unlimited for more video chats, vetted Pros, and exclusive discounts. Compare plans.  

How to get ready for video chat

How to get ready for video chat

Frontdoor’s home repair Experts are just a video chat away. Here’s how you can prepare for a call:

  1. First thing’s first: grab your phone and open the Frontdoor app.
  2. Be at the site of the issue so the Expert can see what you’re seeing.
  3. Have a toolbox handy in case you have to complete a repair.
  4. Safety first. You may be asked to turn off power for electrical issues and water for plumbing
  5. Leave jitters at the door (it’s not a first date!). We know you may not know what you’re doing, and that’s why we’re here.


Your one-stop-app for home repair and maintenance when you need advice in real-time. Frontdoor provides homeowners with a convenient way to talk to vetted plumbing, electrical, appliance repair, HVAC, and handyman Experts when you need them most. Simply connect via video chat and our Experts will help diagnose your issue and talk you through next steps or send you list of local, vetted Pros for repairs should you need in-home help. You can also roll up your sleeves using our How-to Library. Getting things done has never been easier when you Open the Frontdoor.

Have a nagging home to-do list? Dripping dishwasher, broken fridge light, or dryer that’s not drying? Get it done with Frontdoor, the one-stop home repair and maintenance app that lets you video chat with home repair Experts in real-time. Frontdoor also offers different membership plans to choose from based on your home repair needs and budget. Simply download the app to chat with an Expert and find the plan that’s right for you. 

Download the Frontdoor app on your mobile device.

To change your membership plan, open the Frontdoor app and navigate to “My Membership Plan” from the menu.

On this page you can view your current membership details.

If you wish to upgrade, select “Upgrade Now”

Choose desired membership option

If you have any questions or need further assistance, please contact customer service through the chat feature, which can be found under the "Help" section in the navigation menu.

Yes, you can upgrade to Frontdoor Unlimited at any time to get more video chat sessions, exclusive member discounts on home services and products, and more. Simply navigate to “My Membership Plan” in the app and select “Upgrade Now.”

  • Exclusive discounts (up to 50% off retail pricing) on new A/C and heating units with financing options available* 
  • Preferred pricing on home essentials like smart home products and security systems and cameras
  • Preferred pricing on interior design, home cleaning, and lawn care services
  • Preferred pricing on home cleaning supplies and solutions and more

*Not available in all areas. Click here for details. Availability of some services is seasonal.

If there's one thing we all rely on, it's dependable A/C and heating to keep us comfortable year-round. Whether your HVAC system is aging and you need a new unit or would like to lower your energy costs and optimize your home's efficiency, Frontdoor can help you find a solution. Members can leverage our national buying power to save thousands off national retail pricing on a new HVAC system.*

What You’ll Get

  • Current HVAC system inspection
  • Recommendations for a full or partial HVAC replacement and a free in-home quote by an HVAC Pro
  • Multiple HVAC options from trusted name brands like Lennox, Goodman, Bryant and GrandAire
  • Shipment, delivery and installation of all new HVAC equipment
  • Removal/disposal of your old system
  • Financing available via affordable payment plans

* Pricing and amount of savings will vary based on location and equipment availability.

HVAC system upgrades are offered by Frontdoor Pro and performed by a Frontdoor Pro independent service contractor. For Frontdoor Pro license numbers, please visit Frontdoor Pro Licensing Information. Service not available in all areas.

Yes, the New HVAC Program includes installation of the new heating and air conditioning units. Our trained Pros will handle the entire installation process, from start to finish. Members do not need to find a separate Pro or pay extra for installation services. Necessary modifications, codes, and permits are included in the estimate to meet state and local requirements.

  • Talk to a plumbing, electrical, appliance repair, HVAC, or handyman Expert in real-time and show them your issue video.
  • The Expert will help you diagnose the issue, sometimes help you fix it right then and there, or let you know which parts are needed for the repair and where to get them. After your video chat session, your Expert will send you some helpful notes in the app to recap next steps and will often include links to the parts you need.
  • Your Expert will also send you a list of vetted, local Pros should you need in-home service after your video chat session.
  • It’s the easiest way to get the home repair help you need in real-time from Experts who have an average of 20 years of experience in their field.

To ensure our video chat Experts are qualified to assist with home repair and maintenance needs, they must have:

  • A minimum of 5 years' experience in their trade or field
  • A track record of mentoring, instructing, or teaching others in their trade

This ensures that you receive the most knowledgeable and experienced guidance during your video chat session.

To get more video chat sessions as a Frontdoor member, you can easily upgrade to Frontdoor Unlimited on the home screen of the app.

The Frontdoor Unlimited membership lasts for 1 year. Your membership auto-renews each year but can easily be managed or cancelled in the app at least three days prior to your auto-renewal date. Please note that your membership fee will not be refunded should you choose to cancel your membership prior to the end of your full 12-month term.

After your video chat. your Expert will send you call notes with a recap of your repair or maintenance issue, their recommendations, and the parts or tools needed to complete the repair.

Plus, our Experts save you the time and hassle of searching for the right tools or parts by providing links to specific items and sometimes even a shopping cart with everything you need already in it. They may also be able to share discount codes with you in the call notes as well. 

Once your video chat call has ended, click on the “Chat” button in the navigation menu at the bottom of the screen. This allows you to view your video chat call history, select a specific call, and click the “Watch Recording” button to access your call notes. Once you click the “Watch Recording” button, a screen will open in your internet browser with your video chat recording and call notes. Simply scroll to the bottom of the page to read the call notes from your Expert. 


The video session that a member has with an Expert to diagnose or troubleshoot their issue and determine best next steps.

Expert refers to the people who provide guidance via our video chat feature.

A Pro is a repair or maintenance professional that is part of the Frontdoor network of vetted service providers. Frontdoor Unlimited members can request a list of vetted Pros in their area to contact in a self-serve capacity for a repair or maintenance service. 

This is a more general way to refer to our product offerings. You can choose from a free Frontdoor or the Unlimited membership plan based on your needs for your home.