Get Frontdoor Premium to get the most out of Frontdoor^®.

The Frontdoor Premium membership lasts for an initial 12-month period and starts at $35/month (pricing varies based on your location and the coverage options that you select, and sales taxes may apply). Once your initial term is over, your membership will automatically renew on a monthly basis. You can easily manage or cancel your membership in the app.  

When you sign up for Frontdoor Premium you will receive unlimited video chat sessions with an Expert per 12-month membership term.  

Our video chat Experts can help you with plumbing, electrical, appliance repair, HVAC, and handyman issues in real-time. Simply select “video chat” in the app dashboard to initiate a call with an Expert who can help provide a diagnosis for a breakdown or item that isn’t working properly, walk you through a home maintenance project you aren’t sure how to tackle, and answer your questions. Our Experts can help provide the information you need to get the issue repaired or the project completed.   

If the video chat Expert recommends you call a professional for an in-home service visit, it's because they believe that’s the best solution for your situation. As a Frontdoor Premium member, you can also place service requests for covered items right in the app and say goodbye to time-consuming internet searches to find the right person for the job. Video chat experts are available 7am-10pm eastern time, 7 days a week. 

As a Frontdoor Premium member you have access to maintenance services and can easily place service requests for them in the app. The maintenance services offered to Frontdoor Premium members are heating and A/C system tune-ups, dryer vent cleaning, carpet cleaning, rekey service, garage door opener tune-up, and ceiling fan and light fixture installation.  

You’ll simply pay a $100 service fee (sales taxes may apply), each time you place a maintenance service request, and a Pro will get the job done. $100 per service is a great bargain and a true value-add as a member. 

Frontdoor Premium members receive the most hands-on support and benefits. You’re always just a few clicks away from crossing things off your to-do list. When faced with a breakdown, a home maintenance project that you want to tackle, or questions about a smart home device, you can either video chat with an Expert in real-time or place a service request for a covered item right in the app*.  

Frontdoor Premium members can also access and book maintenance services in the app. Simply select “service” in the app to place a service request. There is a flat service fee of $100.00 each time you place a repair or maintenance service request.  

For a repair service, we’ll either fix your covered item or give you an electronic payout of $500 and reimburse your $100 service fee**. You are eligible for up to 4 payouts per year with the Frontdoor Premium membership. In most instances (over 80% of the time), we can complete a successful repair within the $500 coverage limit amount.  

Frontdoor Premium members can also add coverage for their HVAC system (heating and A/C systems), roof leak repairs, and pool & built-in spa equipment. It’s the ultimate membership plan for smart homeowners and the only home service app you’ll ever need! 

*See membership agreement for coverage details, including limit amounts, fees, limitations and exclusions. Sales taxes may apply.  

**The repair for your covered item must be within the $500 limit. If it exceeds $500 or we do not make the repair, we will pay you $500. There is a payout max of $2,000 per 12 month rolling period (additional payout max of $2,000 for optional HVAC coverage).  

The Frontdoor Premium membership includes coverage for parts of laundry and kitchen appliances and plumbing and electrical systems. When a covered item breaks down, we’ll either fix it or give you an electronic payout of $500 plus reimburse your $100 service fee*. You can also place and track service requests in the app for repair or maintenance services.   

However, you can also opt to add coverage for your HVAC systems (heating & A/C systems) for an additional $25/month. If you add HVAC coverage, we’ll either fix your HVAC system or give you a payout of $1,000 and reimburse your $100 service fee. You are eligible for 2 HVAC payouts per year.  

*The repair for your covered item must be within the $1000 limit. If it exceeds $1000 or we do not make the repair, we will pay you $1000. There is a payout max of $2,000 per 12 month rolling period (additional payout max of $2,000 for optional HVAC coverage). 

If you elect to add HVAC coverage, we will cover the parts of permanently installed HVAC systems including: 

• Ducted central heating and air conditioning 
• Ducted electric split systems 
• Ducted package units 
• Geothermal systems 
• Evaporative (swamp) coolers 
• Wall air conditioners or heaters 
• Mini split air conditioners or heating units  
• Thermostats and ductwork of those systems, including plenums and dampers 

Frontdoor will either fix your covered item or give you an electronic payout of $1,000 and reimburse your $100 service fee. You are eligible for up to 2 HVAC payouts per year. Once you become a member, there is a 15-day waiting period before you can place a repair service request for a covered item. 

The following plumbing items are covered in your Frontdoor Premium membership:

• Water Heater Units
• Garbage Disposals
• Toilets
• Faucets and Hose Bibs
• Shower Heads
• Pressure Regulators
• Built-In Whirlpool Tub Motors, Pumps and Air Switch Assemblies
• Plumbing Stoppages
• Sewage Ejector Pump
• Other plumbing components: Water Lines, Gas Lines, Drain Lines, Drains, Valves, Permanently Installed Sump Pump

Please note: Frontdoor will either fix your covered item or give you an electronic payout of $500 and reimburse your $100 service fee. You are eligible for up to 4 payouts per year with the Frontdoor Premium membership. Once you become a member, there is a 15-day waiting period before you can place a repair service request for a covered item.  

The following electrical items are covered in your Frontdoor Premium membership:

• Garage Door Openers
• Doorbells
• Outlets
• Switches
• Light Fixtures
• Ceiling Fans
• Built-In Exhaust Fans
• Other electrical components: Lines, Wiring, Breaker Box and Panel

Please note: Frontdoor will either fix your covered item or give you an electronic payout of $500 and reimburse your $100 service fee. You are eligible for up to 4 payouts per year with the Frontdoor Premium membership. Once you become a member, there is a 15-day waiting period before you can place a repair service request for a covered item. 

The following laundry appliances are covered in your Frontdoor Premium membership:

• Clothes washers
• Clothes dryers

Please note: Frontdoor will either fix your covered item or give you an electronic payout of $500 and reimburse your $100 service fee. You are eligible for up to 4 payouts per year with the Frontdoor Premium membership. Once you become a member, there is a 15-day waiting period before you can place a repair service request for a covered item. 

The following kitchen appliances are covered in your Frontdoor Premium membership:

• Dishwashers
• Built-in Microwave Ovens
• Built-in Kitchen Exhaust Fans
• Ranges, Ovens, Cooktops
• Refrigerators (including the built-in ice maker)

Please note: Frontdoor will either fix your covered item or give you an electronic payout of $500 and reimburse your $100 service fee. You are eligible for up to 4 payouts per year with the Frontdoor Premium membership. Once you become a member, there is a 15-day waiting period before you can place a repair service request for a covered item. 

If you elect to add Roof Leak Repair coverage to your Frontdoor Premium membership plan we will cover roof leaks, including those caused by normal freezing and thawing cycles.  

Please note: We will either fix your covered item or give you an electronic payout of $500 and reimburse your $100 service fee. You are eligible for one payout per year for Roof Leak Repair coverage should you choose to add it to your Frontdoor Premium membership. Once you become a member, there is a 15-day waiting period before you can place a repair service request for a covered item. 

If you elect to add Pool & Built-In Spa Equipment coverage to your Frontdoor Premium membership plan, we will cover the above ground and accessible parts of the heating, pumping & filtration system, including:

• Pool Sweep Motor and Pump
• Pump Motor
• Plumbing Pipes and Wiring
• Saltwater Cell and Circuit Board

Please note: We will either fix your covered item or give you an electronic payout of $500 and reimburse your $100 service fee. You are eligible for one payout per year for Pool & Built-In Spa Equipment coverage should you choose to add it to your Frontdoor Premium membership. Once you become a member, there is a 15-day waiting period before you can place a repair service request for a covered item.

Frontdoor Prime and Frontdoor Premium members have access to a variety of exclusive discounts on a range of products and services. Some examples of discounts available to members include: 

• Exclusive discounts (up to 50% off retail pricing) on new A/C and heating and units with financing options available* 
• Discounted pricing on home essentials like home security systems and cleaning products, as well as services such as lawn care, home cleaning, interior design, and more*  

 * Not available in all areas. Click here for details. Availability of some services is seasonal. Sales taxes may apply.