Here’s what’s included:
- Mobile app experience
- 1 free video chat session with an Expert
- List of local, vetted service Pros after your video chat based on your repair or maintenance needs
- Access to our How-to Tips Library
- Available nationwide
Once you sign up for Frontdoor Basic, there is no expiration date for your membership. Please note that you will only receive 1 video chat session unless you upgrade to Frontdoor Prime.
When you sign up for Frontdoor Basic, you will receive 1 video chat session with an expert at no cost.
Our video chat Experts can help you with plumbing, electrical, appliance repair, HVAC, and handyman issues in real-time. Simply select “video chat” in the app dashboard to initiate a call with an Expert who can help provide a diagnosis for a breakdown or item that isn’t working properly, walk you through a home maintenance project you aren’t sure how to tackle, and answer your questions. Our Experts can help provide the information you need to get the issue repaired or the project completed.
If the video chat Expert recommends you call a professional for an in-home service visit, it's because they believe that’s the best solution for your situation. As a Frontdoor member, we’ll send you a list of trusted and vetted local Pros from our network so you can say goodbye to time-consuming internet searches to find the right person for the job. If you upgrade to the Frontdoor Prime membership, you’ll receive unlimited video chat sessions per 12-month membership term. Video chat experts are available 7am-10pm eastern time, 7 days a week.
You can easily upgrade to Frontdoor Prime at any time in the app. Please note that Frontdoor Prime is available nationwide.
With a Frontdoor Prime membership, you will receive the following for $25/year:
- Unlimited video chat sessions with our Experts per 12-month membership term
- Exclusive discounts (up to 50% off national retail pricing) on new A/C and heating units with financing options available*
- Discounted pricing on home essentials like home security systems and cleaning products, as well as services such as lawn care, home cleaning, interior design, and more*
- Access to the Frontdoor How-to Tips Library
- Annual membership
Need to jump start a maintenance project, have questions about when to perform certain seasonal maintenance tasks, or wondering about a specific repair, system, or appliance? Head over to our How-to Tips for articles and video content that will help you know what to do.