Now that you know what video chat can do for you, here’s how you can get ready for your first call. As wise grandmothers always say, a little preparation goes a long way.

Phone with Frontdoor logo

Open the Frontdoor app

Tell us a little about your issue and we’ll connect you with a plumbing, electrical, HVAC, appliance, or handyperson Expert. The best part? Your first chat is free!


Be at the site of the repair

For our video chat Experts to be most effective they need to see what you see. Make sure the space is as clear as possible—and some good lighting never hurts! 


Have a toolbox handy

While you won’t always be completing a repair, it’s a good idea to have a toolbox nearby so you can make a fix on the spot. And if you don't have a toolbox, that's okay. We'll help you find the right tools for the job.

10 essential tools every homeowner needs

Not sure what tools to have on hand? Read our full article about 10 essential tools every homehowner needs.

  • Digital multimeter
  • Allen wrenches
  • Adjustable wrench
  • Channel locks
  • Screwdrivers
  • Level
  • Putty knife
  • Utility knife
10 Essential Tools
Light Switch

Safety first

Depending on the nature of the repair, you might be asked to turn off power for electrical issues and water for plumbing. Our Experts take safety very seriously, so be prepared to take the right precautions.

Girl on Phone

Leave jitters at the door

It’s not a first date! We know you may not know what you’re doing, and that’s why we’re here. Our Experts average 20 years’ experience and they’re ready to share their unbiased knowledge with you.

Keep these video chat steps on hand

Download and print the 5 Steps to Prep For Your First Video Chat

Video chat for projects big and small

Frontdoor video chat can help you fix a leaky faucet or replace an air filter—but it can also help with a whole lot more. Whenever you’re stuck, call Frontdoor. Whenever you’re not sure, call Frontdoor. Whenever you just want to talk something through…you get it. Our Experts can provide tips for your latest DIY project, help you find the right tools for the task, and even review quotes to make sure you’re getting a fair estimate. 

Here’s a starter list of just some of the questions you can ask our Experts:

  • Should I fix or replace this?
  • How much is this going to cost me?
  • Can I fix this myself or should I call in a Pro?
  • How do you change the batteries on this thing?
  • I need an opinion on this opinion—is this contractor trying to hose me? Do they know what they’re talking about?
  • I’m stuck in the middle of installing this thing—can you help?!
  • What kind of maintenance do I need for my heater/boiler/air conditioner?
  • I’m thinking about buying this house, how big of a project is it?
  • I’m selling my house, what do I need to do to get it inspection worthy?

If you’re worried about running out of calls, don’t be! Frontdoor offers an unlimited plan for just $25 per year, so you can video chat for any and all the things your home throws at you.

The Frontdoor app: your other essential tool

When tackling your home’s to-dos, you’ll always want to have the handiest tool on hand—the Frontdoor app. If you haven’t already, download the app and sign up for an account. Your first video chat is free (no credit card required), then unlimited video chats are just $25 per year. Our Experts average 20 years’ experience and can help 7 days a week from 7 am – 10 pm EST.

Frontdoor assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.