Frequently Asked Questions : HGTV FrontDoor Real Estate

Frequently Asked Questions

Site Features

How do I use the bookmark module in FrontDoor.com's search results?: FrontDoor.com's bookmark module is a quick way to save listings for future viewing using your FrontDoor Account. It also creates an easy way to share listings with friends and family, or even an agent who can further assist you with finding homes.
Can I be notified when a new listing in my market is added to FrontDoor.com?: You can sign up for new listing alerts by logging into your FrontDoor account, saving a search result and selecting "Receive Daily Email Alerts."
How can I sign up to be notified if information about a listing changes on FrontDoor.com?: To be notified of changes to a specific listing, go to the property detail page and sign up for individual property alerts by clicking either alert button on the page.
How do I change my account login credentials?: To change your FrontDoor Account login email address and password, visit the Settings tab in your FrontDoor Account.
My question wasn't answered here. How can I contact someone for an answer?: We'll continue to add helpful information to our FAQs. In the meantime, send questions or comments here.

User Account

How do I use the bookmark module in FrontDoor.com's search results?: FrontDoor.com's bookmark module is a quick way to save listings for future viewing using your FrontDoor Account. It also creates an easy way to share listings with friends and family, or even an agent who can further assist you with finding homes.
Can I be notified when a new listing in my market is added to FrontDoor.com?: You can sign up for new listing alerts by logging into your FrontDoor account, saving a search result and selecting "Receive Daily Email Alerts."
How can I sign up to be notified if information about a listing changes on FrontDoor.com?: To be notified of changes to a specific listing, go to the property detail page and sign up for individual property alerts by clicking either alert button on the page.
How do I change my account login credentials?: To change your FrontDoor Account login email address and password, visit the Settings tab in your FrontDoor Account.
My question wasn't answered here. How can I contact someone for an answer?: We'll continue to add helpful information to our FAQs. In the meantime, send questions or comments here.

About FrontDoor

Where do you get your listing information?: FrontDoor partners with brokers and franchisors across the U.S. who submit their listings directly to us, as well as third party listings providers who are authorized by listing brokers and agents to send their listings to us for marketing on FrontDoor.com.
Are you affiliated with any particular broker(s)?: Nope. We don't discriminate. We will work with all brokers.
What is FrontDoor.com's listings coverage?: FrontDoor.com has nationwide listings coverage in all 50 states.
How do I contact FrontDoor.com?: We are here to help! Contact FrontDoor.com customer service here.
Where can I find FrontDoor.com's Professional Terms of Use?: FrontDoor Pro Terms of Use
My question wasn't answered here. How can I contact someone for an answer?: We'll continue to add helpful information to our FAQs. In the meantime, send questions or comments here.

Advertising

How can I find out about advertising opportunities on FrontDoor.com?: Coming soon: enhanced listings and advertising packages for agents! To request a "first look" at these new opportunities to increase your presence among our active homebuyers, contact us.
How do I add my logo to my listing?: You can add a logo to your listings in FrontDoor.com search results and on property detail pages as part of our agent advertising package, which offers a number of benefits to increase marketing exposure for your listings.
How can I get my listings featured at the top of the search results?: You can add featured placement in search results to your listings in FrontDoor.com as part of an advertising package.
What is the difference between a featured listing and a nonfeatured listing?: Featured listings are part of the paid advertising package and display at the top of FrontDoor.com search results by the default sort feature. Featured listings also have a visual background that sets them apart from regular listings and include your company logo.
My question wasn't answered here. How can I contact someone for an answer?: We'll continue to add helpful information to our FAQs. In the meantime, send questions or comments here.

Agent Account>

I do not have properties on FrontDoor.com. How do I add them?: Please your broker to submit a listings feed.
I am an agent. How do I add my listings to FrontDoor.com?: Currently we do not yet have a solution in place to address single submissions unless you do this through your broker or a third party provider. However, hang tight! We're working hard behind the scenes to make available additional features later this year that will allow you to upload less than 100 listings at your discretion.
Where can I find FrontDoor.com's Professional Terms of Use?: Review terms here http://www.frontdoor.com/Buy/FrontDoor-Professional-Terms-of-Use/55936.
How can I find out about advertising opportunities on FrontDoor.com?: Coming soon: enhanced listings and advertising packages for agents! To request a "first look" at these new opportunities to increase your presence among our active homebuyers, contact us.
I am partnered with another agent to represent a listing. How do I confirm the same listing as my partnering agent?: Contact us.
Somebody else has confirmed my property. What do I do?: Contact us.
How do I edit or remove listings that I no longer represent?: You can easily delete listings that you no longer represent by clicking "Remove" in the My Active Listings section. This will only remove the listing from your FrontDoor account, not from FrontDoor.com.
What should I do if information on my listings appears incorrectly?: Once you have confirmed a listing, log into your FrontDoor Account so you can edit the photos, description, open house times and/or home style. Other data fields such as address and contact information must be changed within the feed. Contact your provider to accomplish this. To correct errors as quickly as possible, submit your online request here with the following information: (1) full address details, property price and, if the property appears on FrontDoor.com, the html link we've associated with that listing (simply cut and paste it from the browser), (2) detail out the problem: Incorrect/out of date data? More than one version of the listing on site? Broken images? The more information you provide, the quicker we can investigate and resolve potential issues.
How do I add Home Styles to my listings?: Brokers, agents, home buyers and sellers alike can weigh in on the home style of properties on FrontDoor.com. Agents can set the "home style of record" two ways: (1) send this information in your feed to us or (2) log into your FrontDoor Account and add it to a listing from there. Home buyers and sellers can provide feedback by going to the property detail page and selecting the appropriate home style from the drop down menu.
How do I add my logo to my listing?: You can add a logo to your listings in FrontDoor.com search results and on property detail pages as part of our agent advertising package, which offers a number of benefits to increase marketing exposure for your listings.
How can I get my listings featured at the top of the search results?: You can add featured placement in search results to your listings in FrontDoor.com as part of an advertising package.
How do I change my property spotlight?: You can change your property spotlight by logging into your FrontDoor Account and clicking on the My Profile tab. From there, you can edit by clicking the edit button next to the property spotlight section and following the instructions.
What is the difference between a featured listing and a nonfeatured listing?: Featured listings are part of the paid advertising package and display at the top of FrontDoor.com search results by the default sort feature. Featured listings also have a visual background that sets them apart from regular listings and include your company logo.
How do I edit listing photos?: To edit listing photos, log into your FrontDoor Account and click the My Listings tab. From there, select "Edit" for the listing you wish to edit.
How do I submit or edit open house times for my listings?: To submit or edit open house information, log into your FrontDoor Account and click the My Listings tab. From there, select "Edit" for the listing you wish to edit. Make sure to prepare in advance! Depending on the time of day you submit your information, inclusion of your open house data on the site should happen within 24-72 business hours.
My profile photos do not show up the way I want on my profile. What do I do?: If the profile photos are being sent to FrontDoor.com by your listings feed, try logging into your FrontDoor Account and resubmitting a photo. If you continue to have difficulty please contact us.
How do I update my profile?: You can edit the information displayed on your FrontDoor.com profile by logging into your FrontDoor Account and clicking the My Profile tab.
What if I need to change my personalized profile URL?: Contact us.
How do I change the phone number and/or email address where my leads are sent?: Contact information like email and phone number have to be changed via your listings feed provider. Please contact your provider.
What should I do if I cannot log into my FrontDoor Agent Account?: Make sure the email address and password you are using match the email and password provided when you set up your account. If this does not work, please contact us.
How do I change my account login credentials?: To change your FrontDoor Account login email address and password, visit the Settings tab in your FrontDoor Account.
Can I be notified when a new listing in my market is added to FrontDoor.com?: You can sign up for new listing alerts by logging into your FrontDoor account, saving a search result and selecting "Receive Daily Email Alerts."
How can I sign up to be notified if information about a listing changes on FrontDoor.com?: To be notified of changes to a specific listing, go to the property detail page and sign up for individual property alerts by clicking either alert button on the page.
My question wasn't answered here. How can I contact someone for an answer?: We'll continue to add helpful information to our FAQs. In the meantime, send questions or comments here.

Agent Profile

Can agents and brokers register profiles on FrontDoor.com?: Yes! Create your FrontDoor.com Account now. Sign Up
How do I update my profile?: You can edit the information displayed on your FrontDoor.com profile by logging into your FrontDoor Account and clicking the My Profile tab.
What if I need to change my personalized profile URL?: Contact us.
How do I change my property spotlight?: You can change your property spotlight by logging into your FrontDoor Account and clicking on the My Profile tab. From there, you can edit by clicking the edit button next to the property spotlight section and following the instructions.
Why is my Facebook feed not showing up in my Social Activity module?: In order for your Facebook feed to show up in the Social Activity module on your profile, your Facebook privacy setting should be set to allow everyone to view your status updates.
My profile photos do not show up the way I want on my profile. What do I do?: If the profile photos are being sent to FrontDoor.com by your listings feed, try logging into your FrontDoor Account and resubmitting a photo. If you continue to have difficulty please contact us.
What should I do if I cannot log into my FrontDoor Agent Account?: Make sure the email address and password you are using match the email and password provided when you set up your account. If this does not work, please contact us.
How do I report inappropriate conduct on FrontDoor.com?: Reporting inappropriate conduct on FrontDoor.com can be done by flagging a profile or Contact us.
My question wasn't answered here. How can I contact someone for an answer?: We'll continue to add helpful information to our FAQs. In the meantime, send questions or comments here.

Confirm Listings

What should I do if I cannot locate my listings on FrontDoor.com?: Access your FrontDoor Account and search by address. If you are still unable to find your listings, contact your feed provider to ensure your listings are being sent to FrontDoor.com and critical data such as price, geo-location or zip are not missing as these components can impact whether or not a listing will appear on FrontDoor.com.
How do I edit or remove listings that I no longer represent?: You can easily delete listings that you no longer represent by clicking "Remove" in the My Active Listings section. This will only remove the listing from your FrontDoor account, not from FrontDoor.com.
How do I change my property spotlight?: You can change your property spotlight by logging into your FrontDoor Account and clicking on the My Profile tab. From there, you can edit by clicking the edit button next to the property spotlight section and following the instructions.
What is the difference between a featured listing and a nonfeatured listing?: Featured listings are part of the paid advertising package and display at the top of FrontDoor.com search results by the default sort feature. Featured listings also have a visual background that sets them apart from regular listings and include your company logo.
How do I edit listing photos?: To edit listing photos, log into your FrontDoor Account and click the My Listings tab. From there, select "Edit" for the listing you wish to edit.
How do I submit or edit open house times for my listings?: To submit or edit open house information, log into your FrontDoor Account and click the My Listings tab. From there, select "Edit" for the listing you wish to edit. Make sure to prepare in advance! Depending on the time of day you submit your information, inclusion of your open house data on the site should happen within 24-72 business hours.
My question wasn't answered here. How can I contact someone for an answer?: We'll continue to add helpful information to our FAQs. In the meantime, send questions or comments here.

Customer Service

Somebody else has confirmed my property. What do I do?: Contact us.
The FrontDoor system does not find any of my listings. What do I do?: If you are unable to find your listings please contact your feed source to ensure that your listings are being sent to FrontDoor. Please contact your broker to submit a listings feed.
How do I contact FrontDoor.com?: We are here to help! Contact FrontDoor.com customer servicehere.
My question wasn't answered here. How can I contact someone for an answer?: We'll continue to add helpful information to our FAQs. In the meantime, send questions or comments here.

Listing Feeds

I do not have properties on FrontDoor.com. How do I add them?

Please contact your broker to submit a listings feed.

I am a broker with over 100 listings or a third party provider. How do I add my listings to FrontDoor.com?

Step 1: Submit a feed request here with the following information:
- 1. Are you an agent or broker?
- 2. Do you have a website?
- 3. Are you affiliated with a major franchisor or independent broker? Which one?
- 4. Are you able to provide a listings feed?*
- 5. How many listings do you have?
*Note: Currently, we do not accept IDX feeds and can only accept listings feeds from listings brokers, in xml or delimited text file format.
Step 2: Complete the licensing agreement.
We will email you a standard licensing agreement authorizing us to display your listings on FrontDoor.com. The listing broker will need to sign and return the agreement to us via fax at: 212.398.0420, Attn: Broker Feeds Team.
Step 3: Submit listings for testing.
To ensure we display the most accurate data possible, we require a feed in either xml or delimited text file format (no IDX) using the fields in our standard layout. Detailed feed instructions are located here.Within five (5) business days of receipt of the test file, your listings will go live on FrontDoor.com.

I am a broker with less than 100 listings. How do I add my listings to FrontDoor.com?

Currently we do not yet have a solution in place to address submissions of less than 100 listings unless you do this through your broker or a third party provider. However, hang tight! We're working hard behind the scenes to make available additional features later this year that will allow you to upload less than 100 listings at your discretion.

I am an agent. How do I add my listings to FrontDoor.com?

Currently we do not yet have a solution in place to address single submissions unless you do this through your broker or a third party provider. However, hang tight! We're working hard behind the scenes to make available additional features later this year that will allow you to upload less than 100 listings at your discretion.

How often are your listings updated?

Listings on FrontDoor.com are updated daily via the listings feeds we receive from our broker and aggregation partners, most of whom send a daily feed update.

Do you charge for listings to be posted on FrontDoor.com?

There is no charge for basic listings promotion on FrontDoor.com. However, optional premium placement is available as a paid feature for brokerages today, and this option is coming soon for agents.

Can I submit an IDX feed to you?

Unfortunately, we can't accept IDX feeds at this time. Review our feed instructions (http://images.frontdoor.com/FDOOR/frontdoor-listings-feed-spec.pdf).

What should I do if information on my listings appears incorrectly?

Once you have confirmed a listing, log into your FrontDoor Account so you can edit the photos, description, open house times and/or home style. Other data fields such as address and contact information must be changed within the feed. Contact your provider to accomplish this. To correct errors as quickly as possible, submit your online request here with the following information: (1) full address details, property price and, if the property appears on FrontDoor.com, the html link we've associated with that listing (simply cut and paste it from the browser), (2) detail out the problem: Incorrect/out of date data? More than one version of the listing on site? Broken images? The more information you provide, the quicker we can investigate and resolve potential issues.

How do I update my profile?

You can edit the information displayed on your FrontDoor.com profile by logging into your FrontDoor Account and clicking the My Profile tab.

How do I change the phone number and/or email address where my leads are sent?

Contact information like email and phone number have to be changed via your listings feed provider. Please contact your provider.

How do I change the source of my listings used by FrontDoor.com?

How do I add Home Styles to my listings?

Brokers, agents, home buyers and sellers alike can weigh in on the home style of properties on FrontDoor.com. Agents can set the "home style of record" two ways: (1) send this information in your feed to us or (2) log into your FrontDoor Account and add it to a listing from there. Home buyers and sellers can provide feedback by going to the property detail page and selecting the appropriate home style from the drop down menu.

The FrontDoor system does not find any of my listings. What do I do?

If you are unable to find your listings please contact your feed source to ensure that your listings are being sent to FrontDoor. Please contact your broker to submit a listings feed.

My question wasn't answered here. How can I contact someone for an answer?

We'll continue to add helpful information to our FAQs. In the meantime, send questions or comments here.

Submit Listings

I am a broker with over 100 listings or a third party provider. How do I add my listings to FrontDoor.com?

Step 1: Submit a feed request here with the following information:
- 1. Are you an agent or broker?
- 2. Do you have a website?
- 3. Are you affiliated with a major franchisor or independent broker? Which one?
- 4. Are you able to provide a listings feed?*
- 5. How many listings do you have?
*Note: Currently, we do not accept IDX feeds and can only accept listings feeds from listings brokers, in xml or delimited text file format.
Step 2: Complete the licensing agreement.
We will email you a standard licensing agreement authorizing us to display your listings on FrontDoor.com. The listing broker will need to sign and return the agreement to us via fax at: 212.398.0420, Attn: Broker Feeds Team.
Step 3: Submit listings for testing.
To ensure we display the most accurate data possible, we require a feed in either xml or delimited text file format (no IDX) using the fields in our standard layout. Detailed feed instructions are located here.Within five (5) business days of receipt of the test file, your listings will go live on FrontDoor.com.

I am a broker with less than 100 listings. How do I add my listings to FrontDoor.com?

I am an agent. How do I add my listings to FrontDoor.com?

My question wasn't answered here. How can I contact someone for an answer?

We'll continue to add helpful information to our FAQs. In the meantime, send questions or comments here.

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